Privacy Policy

Last updated: February 27, 2026

This Privacy Policy describes how BookBite AI (“we”, “us”, or “our”) collects, uses, and shares information when you interact with businesses that use our platform through Instagram Direct Messages, WhatsApp, or our web application.

Information We Collect

When you interact with a business through our platform, we may collect:

  • Your Instagram username and user ID, or WhatsApp phone number
  • Messages you send through Instagram DMs or WhatsApp
  • Timestamps of your messages
  • Booking and reservation details (name, phone, date, time, preferences)
  • Profile information you voluntarily provide

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and messages
  • Provide AI-powered customer support and booking assistance
  • Schedule appointments and manage reservations
  • Improve our services and user experience
  • Send booking confirmations and reminders

AI Processing

Our platform uses artificial intelligence to process your messages and assist with bookings. Your messages may be processed by third-party AI services (Anthropic Claude) to generate responses. We do not use your messages to train AI models.

Data Storage and Security

Your data is stored securely using industry-standard encryption on Supabase infrastructure. We implement appropriate technical and organizational measures, including row-level security policies, to protect your personal information against unauthorized access, alteration, or destruction.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. Your data is shared only with:

  • The specific business you are communicating with
  • Meta Platforms (Instagram/WhatsApp) as required for message delivery
  • AI service providers for message processing (no data retention by the provider)

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Remove app access from your Meta account settings

To request data deletion, visit our Data Deletion page.

Data Retention

We retain your message data for as long as necessary to provide our services and comply with legal obligations. If you remove our app from your Meta account, your data will be automatically deleted within 90 days. You may also request immediate deletion at any time.

Third-Party Services

Our service integrates with Instagram and WhatsApp, both operated by Meta Platforms, Inc. Your use of these platforms is subject to their respective Terms of Service and Privacy Policies.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: vemre9@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.